Contact Us
Questions about the formula, your order, or a subscription — we answer every message ourselves, usually within one business day.
Send us a message
Common questions
Where is my order?
You will receive a tracking link by email as soon as your parcel leaves our warehouse. Standard delivery is 3–5 business days. If it has been longer than that, send us your order number and we will chase it.
How do I cancel or change my subscription?
Message us with your order number and we will pause, change the delivery date, or cancel it. There is no cancellation fee and no minimum number of orders.
I would like a refund
Our 30-day money-back guarantee covers your first bottle in full, and you do not need to send it back. Message us with your order number and we will process it.
Can I stock Nutrela in my store?
Yes — choose "Wholesale enquiry" above and tell us a little about your business. We will come back to you with pricing and terms.